New player FAQ: the practical stuff nobody explains
- Only 2,500 hostile kills a day pay loot. The limit resets at 05:00 UTC.
- Picked the wrong warp? Tap X during the 5-second charge-up, or use Emergency Stop once you are moving.
- Redeem your Monthly Chips at 10 a day. Unredeemed chips are lost.
- Officer Presets swap a whole crew in one tap.
Only 2,500 PvE battles a day give loot. After that, hostile kills stop giving XP, resources, reputation or chests until the reset at 05:00 UTC. Mission hostiles, player ships and stations, and Armadas are not counted. This is not a bug, and Support cannot help if you go past the limit.
Your ship picks the fastest route its warp range allows, which is not always the shortest-looking line on the map. The "X% Warp Speed" buff from the Exocomp Factory, or the right crew, shortens travel. To cancel a wrong warp, tap the X button on your ship during the 5-second charge-up. If the warp has already started, open the ship's Action Panel and choose Emergency Stop. You drop out at the next system along the route.
Each month you can buy one Monthly Chip pack. It holds 300 chips, and you redeem 10 a day in the Resources section of the Store. The pack lasts the rest of this month and all of the next, so 31 to 60 days. Chips you have not redeemed when the pack expires are lost, and Support cannot restore them. Redeem every day.
FULL DETAIL — 5 MORE SECTIONS
Officer Presets save a full crew, bridge and below deck, so you can swap between a mining crew and a PvP crew without reassigning officers by hand. Select a ship, tap Manage, then Assign Officers, and tap the icon next to the info button. Assign your crew, tap Save and pick a slot. Tap Apply later to load it. A Captain must be assigned to save a preset, and Apply replaces the crew currently on the ship. Fleet Presets go a level up. They save whole ship-and-officer setups from the Fleet Presets tab under Ship Management. Ships and officers must be docked to swap. Forbidden Tech and Chaos Tech stay attached to their ship during a swap. Your first preset slot unlocks through the Syndicate Tree. More slots open as your Syndicate level rises.
Promo codes redeem through startrekfleetcommand.com, not inside the app. Save your game with a Scopely Account, log in on the site, click Store, then choose Redeem Code on the left. The reward lands in-game afterwards. The Gifts section also has a Redeem Promo Code shortcut. Codes are aimed at a specific group of players, such as new commanders, loyalty rewards or a particular event, and cannot be passed on. Every code has a start and end date. An expired code cannot be extended or swapped. If you are eligible for several codes you can hold them, but you redeem them one at a time. A "You are not eligible" message means the code was not meant for you, has not gone live, or has expired. Support cannot retrieve a lost code. New codes appear on the official social media channels, in the newsletter, on the website and on Discord.
Emergency Field Rations are a flexible compensation currency that Scopely hands out after technical issues or server disruptions. You cannot request them. They are announced on the official Discord and Reddit. They are not Ops-level locked, and they never expire. The Ration Store has three options: Elite Daily Reward Chips, Syndicate XP and Galactic Recruit. Players below Ops 20 cannot use Galactic Recruit. Future compensation will not always use rations. Some issues may still get specific items.
Rules of Engagement is player-made etiquette around PvP, for example only attacking a miner when their cargo is over-protected. It is not an official Scopely system. Scopely does not support or enforce it, and Support will not step in over ROE disputes. It differs from server to server. Ask your alliance admiral, read Galaxy chat, or join your server's Discord.
Offensive or inappropriate messages, names, Alliance tags or descriptions can get an account action under Scopely's Terms of Service. A common action is a chat mute. During a mute you cannot communicate with anyone in-game until it ends. Every report is reviewed before any action is taken.